Return & Refund Policy – LUDAS

At LUDAS, customer satisfaction is important to us. This Return & Refund Policy outlines the conditions under which products purchased from LUDAS may be returned or refunded.

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1. Eligibility for Returns

Customers may request a return under the following conditions:

• The product is unused, unworn, and in original condition

• The product is returned in its original packaging, including tags, labels, and accessories

• The return request is initiated within 7 days from the date of delivery

• Proof of purchase (invoice or order confirmation) is provided

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2. Non-Returnable Items

The following items are not eligible for return or refund:

• Products showing signs of use, wear, or damage caused by the customer

• Items returned without original packaging or tags

• Products purchased during sale, discount, or promotional campaigns (unless defective)

• Customized or special-order items

• Returns requested after the return window has expired

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3. Damaged or Defective Products

If you receive a product that is damaged, defective, or incorrect, please notify us within 48 hours of delivery.

• Clear photos or videos may be required for verification

• Upon approval, we will arrange a replacement or refund at no additional cost

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4. Return Process

To initiate a return:

1. Contact LUDAS customer support within the eligible return period

2. Provide order details and reason for return

3. Once approved, follow the return instructions provided

4. Ship the product to the designated return address

Return shipping costs are the responsibility of the customer unless the return is due to a defect or error from LUDAS.

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5. Refund Policy

• Refunds are processed after inspection and approval of the returned item

• Approved refunds will be issued to the original payment method

• Refund processing time may take 7–14 business days, depending on the payment provider

Shipping charges (if any) are non-refundable unless the return is due to an error on our part.

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6. Exchange Policy

• Exchanges are subject to product availability

• If the requested exchange item is unavailable, a refund or store credit may be offered

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7. Cancellation Policy

• Orders may be cancelled before dispatch by contacting customer support

• Once an order has been shipped, cancellation requests will be treated as returns

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8. Right to Refuse Returns

LUDAS reserves the right to:

• Reject returns that do not meet the policy criteria

• Refuse repeated or suspicious return requests

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9. Policy Updates

LUDAS may update this Return & Refund Policy at any time.
Changes will be effective immediately upon publication on our website.